LEGAL

Refund Policy

Last updated 2 November 2026

1. 14-day refund on your first payment

If you're subscribing to XMKT for the first time and it isn't right for you, email luke.wallace@xmkt.org within 14 days of your first payment. Include the email address you subscribed with. We'll refund that payment in full and cancel your subscription. No reason needed. Your licence key will stop working once the refund is made.

2. Cancelling after that

You can cancel at any time from Polar's customer portal (linked from your receipt email). You won't be charged again, and XMKT keeps working until the end of the month you've paid for. We don't refund part-months or renewals that have already been charged, except as described here or where the law requires.

3. If something goes wrong

If XMKT doesn't work as described and we can't fix it within a reasonable time, contact us and we'll refund you for the affected period. This doesn't apply to problems caused by third-party data sources being late, wrong or temporarily unavailable, as explained in our Terms of Service. It also doesn't apply to an Interactive Brokers or Finnhub account you've chosen to connect.

4. Your legal rights

This policy doesn't affect your statutory rights. If you're a consumer in the UK or EU, you normally have 14 days to cancel a digital service. When you start using XMKT straight away after subscribing, you ask us to begin supplying it during that period. Our 14-day refund on the first payment covers you either way.

5. How refunds are paid

Payments are processed by Polar, our reseller and merchant of record, so refunds are issued through Polar to the payment method you used. They usually arrive within 5–10 working days, depending on your bank.

6. Contact

Email luke.wallace@xmkt.org. We aim to reply within 2 working days.